As a Customer Success Manager (CSM) you will drive adoption and demonstrate ongoing value for the Halcyon customers. You will be responsible for the coordination of all Customer Success activities: onboarding, adoption, and retention to secure the expansion of the Halcyon footprint in the customer environment. Halcyon Customer Success supports the customers in their journey creating value out of their Halcyon investment to help them achieve their goals.
As a Customer Success Manager (CSM), you’ll be the primary relationship owner and advocate for a portfolio of 30+ mid-market and enterprise customers. You’ll ensure long-term satisfaction, retention, and value realization across their lifecycle with ZenGRC. This is a strategic and consultative role—not an implementation role.
Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. Provide resources to customers, including success plans, customer-specific training sessions and organize regular check in calls. Engage customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. Translate customer’s requirements by understanding their risk management frameworks to offer a tailored solution.
Support customers in unlocking the full value of Tango, building strong relationships, driving engagement, and supporting retention and growth. The Customer Success Associate will lead customers through implementation, provide support and education, and identify opportunities and risks within the customer base. This role involves collaborating with Product, Marketing, and Operations to share feedback and insights that positively impact the customer journey.
As the leader and a key member of our Customer Success team, the Director of Customer Success will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences by scaling & hyper growth.
Lead the APAC Customer Success team at Drata, focusing on Australia. Manage and coach new CSMs while engaging with customers and Sales leadership. Operate at both executive and tactical levels in a high-growth environment. Establish Customer Success processes tailored to the APAC market, aligning with global frameworks. Identify churn risks and expansion opportunities, ensuring adoption and revenue growth.
The ExtraHop customer success team focuses on successful outcomes for our customers. As a Customer Success Specialist, you will be critical in executing programs that touch and enable our user community. Document customer use cases, carry a regular cadence with a percentage of your customer base, and lead and facilitate new customers’ initial onboarding.
The Customer Success Specialist will be the primary contact between clients and internal stakeholders. This person will manage customer needs via the Account Management escalation queue in Salesforce, understand the client industry and products, and collaborate with other teams to mitigate customer risk. This role will also identify upsell opportunities, serve as an escalation point, and maintain regular communication with customer escalations.
Plays a critical role in guiding customers through the onboarding journey and ensuring a successful launch of our solutions. This role focuses on the early stages of the customer lifecycle - helping customers navigate set-up, configuration and value realization while ensuring alignment with their business goals. You’ll act as the primary point of contact during the onboarding phases and other scoped engagements, working closely with customer implementation teams, agency partners and internal stakeholders. This position requires strong project management, process discipline and a strong technical aptitude to deliver a seamless, consistent and value-driven onboarding experience.
Empower specialists to deliver outstanding customer support for industry-leading 3D design, engineering, and entertainment software. Tackle customer challenges, drive proactive support programs, and influence service strategies—all while helping your team grow and succeed. Gather and analyze the most critical information needed to understand problems and generates innovative ideas and solutions.