Build trust and maintain engagement cadences with customers from sales handoff to value realization.
Create and manage customer implementation plans, conducting reviews to track progress and adapt where necessary.
Cultivate customer champions and act as their advocate with internal Engineering, Product, and other cross-functional teams.
Fieldguide builds software that automates and streamlines assurance and audit work in cybersecurity, privacy, and financial audit to establish trust in global commerce. The company is a remote-first, VC-backed startup based in San Francisco with a humble and supportive culture that values diversity and deliberate team building.
Champion customer success by communicating the platform's value to help customers achieve measurable results and ROI.
Build long-term strategic partnerships as a trusted advisor, providing tailored workflows, best practices, and guidance to meet customer goals.
Drive customer retention, growth, and satisfaction by leading contract renewals, identifying upsell opportunities, and proactively monitoring engagement.
Total Expert is a customer engagement platform built for financial enterprises, unifying data, marketing, sales, and compliance to deliver personalized customer journeys. It is a growing SaaS company trusted by over 200 financial institutions, with a culture that values resilience, resourcefulness, and a fast-paced startup environment.
Lead and develop a team of Customer Success Managers to enhance customer experience, drive product adoption, and ensure value realization across enterprise clients.
Own customer health, adoption, and retention outcomes by establishing standards for success planning and acting as an escalation point for key and at-risk customers.
Collaborate with cross-functional teams to articulate ROI and measurable business outcomes to stakeholders, fostering strong customer loyalty and operational discipline.
This is a confidential partner company seeking a Customer Success Lead through the Jobgether platform, which uses an AI-powered matching process to review applications objectively and fairly. The size and specific culture of the partner company are not detailed, but they offer a comprehensive benefits package and emphasize a professional, growth-oriented environment.
Build strong, multithreaded relationships with enterprise customer stakeholders and lead executive business reviews.
Drive platform adoption and customer engagement through consultative guidance while monitoring usage and identifying risks.
Collaborate with Account Managers to support renewal and expansion opportunities and partner cross-functionally with Product and Support teams.
HR Acuity is the leading provider of employee relations case management and investigation software. It is a fast-growing, innovative, and mission-driven company that fosters an inclusive, diverse workplace where different perspectives are valued.
Own customer retention and revenue metrics by proactively managing accounts and building retention strategies.
Manage outreach campaigns and act as a strategic partner to merchants, driving product adoption and providing exceptional service.
Source expansion opportunities by leading consultations and collaborating cross-functionally to ensure customer success.
Okendo is a customer marketing platform that builds stronger connections between consumers and the brands they love, helping Shopify brands grow by cultivating brand advocacy. The company has a collaborative, high-energy culture with over 16,000 merchant customers and values trust, excellence, and ownership.
Own a portfolio of enterprise customers as their primary strategic partner from onboarding through renewal, aligning on goals and adoption roadmaps to deliver real business value.
. Drive retention and expansion by managing account health, risk, and opportunities, partnering with Sales and internal teams to secure renewals and uncover growth.
. Lead structured customer conversations and use data to connect Camunda capabilities to customer outcomes, prioritizing actions and making informed recommendations.
Camunda is a leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems to deliver trusted AI agents for business-critical operations. The company is a fully remote, fast-growing global organization recognized as a Great Place to Work, serving over 700 leading enterprise clients.
Lead client onboarding, managing all activities from kick-off to launch to help clients achieve value quickly.
Manage multiple implementation projects simultaneously, ensuring they stay on schedule and meet customer goals.
Collaborate with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
DoorDash is a technology and logistics company focused on empowering local economies, starting with door-to-door delivery and expanding to all goods. It is a fast-growing company that values unique perspectives, impactful decisions, and employee well-being, offering comprehensive benefits.
Serve as a player-coach, owning a direct book of named, high-value accounts including Federal customers and enterprise clients.
Build, manage, and develop the post-sales team, establishing consistent operating cadences and scalable processes.
Partner cross-functionally with Sales and Product to ensure account strategy and translate field intelligence into roadmap input.
Kion offers a unified approach to CloudOps and FinOps, delivering multicloud, multi-org, and multi-account visibility and controls to help organizations manage complex cloud environments from a centralized platform. It is a fast-growing Series A startup with a remote-first workforce that values collaboration, creativity, and making a real impact for customers.
Act as a support resource and secondary point of contact for assigned customers to ensure seamless service delivery.
Collaborate with cross-functional teams to resolve customer issues and maintain accurate customer records and project documentation.
Assist in creating Quarterly Business Review decks, coordinate member marketing materials, and manage tickets and internal requests to support customer success.
Spring Health revolutionizes mental healthcare by providing clinically validated, tailored care like therapy, coaching, or medication to remove barriers to access. It's a fast-growing, mission-driven company valued at $3.3 billion that partners with over 450 companies and serves 10 million people.
Develop and execute tailored success plans for each account, mapping platform capabilities to partner business goals to drive product adoption and engagement.
Manage a portfolio of brand and retail accounts, conducting regular business reviews, monitoring health signals, and building trusted relationships to ensure long-term retention and satisfaction.
Act as the internal advocate for your accounts, troubleshooting platform issues, collaborating cross-functionally for resolutions, and translating partner feedback into actionable insights for product and operations teams.
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying over $1 billion worth of products annually from hundreds of brands to retailers. The company is backed by notable investors like Y Combinator and is a technology-first platform rapidly expanding across the U.S. to become the largest cannabis distribution network.